Refund policy

Return & Refund Policy

Effective date: September 21, 2026

 

Haldrow stands behind everything we sell with a 60-Day Money-Back Guarantee. If it is not right for you, we will make it right.

 

60-Day Money-Back Guarantee: You have 60 days from the date you receive your order to request a full refund.

 

Haldrow Pro (100-Night Money-Back Guarantee): Because the device works by gradually strengthening your throat muscles over time, we ask that you use it for a minimum of 30 consecutive nights before requesting a return. This gives your body enough time to respond and lets you judge real results, not a first impression. You do not need to ship the device back to receive your refund.

 

How to request a refund: Email info@haldrow.com with your order number and we will guide you through it.

 

Refunds: Approved refunds are issued to your original payment method. Please allow 5 to 10 business days for the refund to appear, depending on your bank or card provider.

 

Damaged or defective items: If your item arrives damaged or defective, contact us within 7 days of delivery for a replacement or refund.

 

Questions? Email info@haldrow.com.

 

Haldrow, 1600 Van Lennen Ave, STE 101, Cheyenne, Wyoming 82001, United States.