Payment & Order

Payment

What payment methods do you accept?

The payment methods available for your order are shown at checkout. All payments go through Shopify's secure, encrypted checkout.

My payment failed. What should I do?

Check that your card details and billing address are correct, or try a different payment method. If it still fails, email us at infohaldrow@gmail.com with the subject "Failed payment".

My payment is pending.

Some payments take a little time to be approved by your bank. If it is still pending after 24 hours, email us with the subject "Payment pending".

Orders

I did not get an order confirmation email.

Check your spam or promotions folder first. If it is not there, email us with the subject "Order check" and we will confirm your order.

Can I change or cancel my order?

Email us as soon as possible with your order number. If your order has not shipped yet, we will do our best to change or cancel it. If it has already shipped, you are still covered by our 100-day money-back guarantee.

Delivery

Where do you ship and how long does it take?

We ship within the United States only, and shipping is free. Orders are processed in 1–3 business days and delivered in 5–10 business days, with tracking sent by email.

My package says delivered but I don't have it.

Check with your neighbors and around your property, then email us within 7 days and we will help you sort it out.